Customer Support Advisor W/swedish


PLEASE APPLY ON THE FOLLOWING LINK: ------------------------------------------------------------------- Description linkAnordic is looking for Swedish speakers on behalf of our client in Malta. Our client is the iGaming industry leader in Malta which offers retention and customer reactivation services. This a great opportunity to join a growing team! Main Responsibilities - Helping our customers via email and live chat - Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality - Actively contributing towards improving existing internal processes, developing new ideas and concepts in order to improve our internal workflow as well as contributing towards the positive environment within the company - Analysing previous communication to optimise quality and productivity - Processing of pay-outs and investigating potential bonus abuse, anti-fraud, and risk management - Creation, co-ordination and monitoring of ongoing bonus campaigns - Actively report internally to direct manager and various partners with details and feedback on what is occurring in the various markets amongst our many partners - Staying well informed on ongoing issues as well as changes in order to proactively meet the challenges ahead to deliver a service of the absolute highest level of quality Requirements You - Interested in working and living in Malta - Native Swedish speaker + fluent English (oral & written) - other languages a plus - Minimum of one year experience in Customer Service - Minimum of six months experience in the iGaming industry. - Highly motivated and driven individual that has excellent time management skills - Able to think outside the box and adapt to any given situation - Ambitious and can imagine a future career in the iGaming industry. - Exceptional communications skills both oral and written - Customer oriented - Team player Offer - Competitive salary - Relocation package - Training and support - Internal career opportunities - Multicultural environment - Work in sunny Malta Skills Customer Service Vip Customer Service Customer Relationships Customer Support Customer Oriented Social Media Marketing Email Marketing Information Company linkAnordic Employment type: full time Salary: around 18,000 € gross / year Experience; mid Level



Customer Service Representatives

Igaming & Casino

Bachelor's Degree

Permanent Contract


Published on: Tuesday 11 June 2019 16:06
REF ID #4592044495

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